A woman's impassioned video about how she was made $200 poorer because of a fault in Canada's Wonderland's ticketing policy is racking up tens of thousands of views on social media this week, and is also drawing a ton of criticism for the GTA theme park that is newly under the Six Flags banner.

The patron used the viral "put a finger down" TikTok trend to explain the situation she allegedly experienced last weekend, saying she attended the attraction on Saturday, was "really, really excited about it" and spent over $200 on a Fast Lane pass with her admission (a bundle of the two is $180 before taxes).

She goes on to explain how the worker who affixed her wristband at one point removed, loosened and re-attached it, making it less sticky — so much so that she made a comment about it.

"[I was] kind of skeptical about it so [I] tell her 'Hey, the wristband's not even on properly, can you just give me a new one?' but she reassures [me] that it's totally fine," the TikToker says in the self-facing video.

"[I] ask her 'Okay but what if it falls off?' and she tells [me] 'Don't stress, just show them your receipt and go to Guest Services and they'll give you a new one.'"

But, when the wristband allegedly did fall off about an hour later, the customer says she experienced a world of trouble trying to fix the issue and received mixed responses from staff.

@sweetbitsnellie Not having a policy when this happens is literally a lost lost situation. You are setting your employees up to come to a workplace and get verbally abuse by Karens AND ripping your customers off who paid their hard earned money to come and have fun. FIX UPPPP @🎢Canadas Wonderland #canadaswonderland ♬ original sound - Sweetbits

After going to Guest Services as instructed with her receipt, which had the time and date of her purchase, the guest says she was told that the park doesn't actually have any replacement or refund policy in place for Fast Lane purchases.

"What am I supposed to do?" she says she asked the staff member, who apparently told her to "just re-buy another one."

"You want me to re-buy another $200 Fast Lane pass when I haven't even been in the park for an hour yet?" she says she asked. After speaking with a manager, she says she was told that if she had a photo of the band on her wrist, the park "may" have been able to do something, but the receipt alone was not enough.

The lack of policy in place for such instances confused and enraged her. "Who expects to [have to] take a picture of their wrist when they literally just spent $200?" she continues in the post. "I'm not spending $400 in less than 20 minutes, that's absolutely insane."

She says that, disappointed, she ended up simply leaving the park and attempting to seek a resolution over email. In the clip, she shares a screencap of the email she received back, which states that while Wonderland is "sorry to learn of the situation," it is "unable to offer a refund or replacement for your lost Fast Lane pass" in line with "the strict policies we have here at the park."

In the comments, some said this isn't the first time they've heard a story like this. One said that because they had posted an Instagram story that showed the wristband, they received a new one "after waiting at guest services for an hour."

blogTO reached out to Wonderland's media team about this specific incident and their Fast Lane policy generally.