When we sign up for a new cellphone or internet plan, those introductory rates are usually a pretty good deal. But when they end, and many of us forget, we are usually left with some bill shock.

Now, the CRTC wants to do something about that and is asking Canadians to weigh in on some proposed changes.

Vicky Eatrides is the CEO and chairperson at the CRTC and says they want to hear from Canadians to make sure they can take appropriate action, saying "Canadians need the flexibility and power to choose the Internet and cellphone plans that best meet their needs. We look forward to hearing about Canadians' experiences through these public consultations."

According to a release, these proceedings allow the public to share their experiences and generate new ideas on how consumers can have more control over their internet and cellphone services.

You can now add your thoughts to these three consultations:

• New measures to ensure that Canadians get notified when their plans or discounts are about to end. These measures could make it easier to avoid bill shock by knowing in advance when prices are about to change.
• Stopping providers from charging fees when Canadians cancel or change their plans. Ending these fees could make it easier to take advantage of better offers in the marketplace.
• Exploring how self-serve options could help Canadians when they need to change or cancel their plans. These options could make it easier to choose the best Internet and cellphone offers.

You have until January 9, 2025 to give your thoughts.

The CRTC is accepting comments until January 9, 2025. Interested persons can participate by submitting thoughts in writing to the CRTC, or by filling out the below forms.

• Online form for the consultation on enhancing customer notification
• Online form for the consultation on removing barriers to switching plans
• Online form for the consultation on enhancing self-service